The Lake Tahoe South Shore Chamber of Commerce (Tahoe Chamber) has a mission to be a proactive membership organization dedicated to developing, promoting and representing the South Shore business community. Tahoe Chamber and its members believe that we can sustain a high quality of life for both our member businesses and our community by achieving economic vitality, with sensitivity and respect for the environment. With an atmosphere that fosters continuous learning and improvement, a team that is passionate about our community, embraces high-trust communication, and consistently exceeds expectations, TAHOE CHAMBER is an organization where employees make a big impact.

Tahoe Chamber is seeking to hire a Member Success Coordinator. This is a full-time position that will report to the President & CEO, is highly flexible as to hours and can be partially remote.

The right fit for this role, and our team, is someone who is self-motivated, organized, confident, empathetic, hard-working, technically savvy, and always ready to jump in to innovate for improvement. This position will focus on engaging our members and prospects in the Lake Tahoe Basin and surrounding region through a combination of outreach–both online and in-person, connecting our members to resources and to one another, and participating in Tahoe Chamber events and partner meetings.

Tahoe Chamber welcomes candidates of diverse backgrounds with unique experiences, with an emphasis on candidates who are detail-oriented, kind, reliable, and friendly. Strong teams are built from empowered employees and Tahoe Chamber strives to cultivate a welcoming, supportive environment as an equal opportunity employer, regardless of race, color, ancestry, religion, gender, sexual orientation, or age.

This newly-created position is responsible for supporting and engaging Tahoe Chamber’s 500+ members and their employees, and continuing to grow the total number of Tahoe Chamber members. Members range in size from 1-person startups to some of the largest companies in the region. Our membership also includes higher education institutions, nonprofits, and state and local government agencies.

Tahoe Chamber has a considerable number of member companies that it serves, and this position will identify opportunities to improve and streamline the overall member experience. This position will help to inform the Chamber’s initiatives and events based on discernible trends emerging within our network and also the collective needs and challenges of Tahoe Chamber’s members. As such, this position will work closely with Tahoe Chamber’s leadership, marketing and communities and events teams.

Summary of Key Responsibilities

• Manage and maintain relationships with Tahoe Chamber members and ensure that Tahoe Chamber members receive high value and satisfaction for their investment in the Chamber
• Help formulate and execute business development strategies to identify and close prospective members, working with Tahoe Chamber President & CEO and key members of Tahoe Chamber team
• Help companies in Tahoe Chamber member network, learn about, and access resources from Tahoe Chamber and its partners, including opportunities for companies to engage their employees in Tahoe Chamber’s communities and events, raise the company’s visibility, and have an impact in the community through advocacy and/or volunteer projects
• Retain existing members and onboard new members for Tahoe Chamber, including conducting member engagement sessions for existing and new members
• Develop and maintain membership benefits program, including identifying services and products for Tahoe Chamber members and negotiating with prospective providers of member benefits
• Develop and conduct member satisfaction surveys
• Manage the Association’s CRM and member management/engagement tools to ensure the accounts are current, relevant information is being captured and utilized for optimal engagement.
• Advise members of the Tahoe Chamber team and help strategize ways to further streamline and optimize the member engagement process throughout Tahoe Chamber’s systems and platforms
• Develop content and engage with members via Tahoe Chamber’s member-only platform, including connecting Tahoe Chamber members to resources and Tahoe Chamber initiatives
• Coordinate key member events throughout the year including Tahoe Chamber’s Annual Member Meeting as well as Member Mixes and other programs
• Assist on miscellaneous projects and tasks related to marketing, membership, and events.

Salary, Bonus, and Benefits

Salary will start at $55,000 and will depend upon experience. This position will be eligible for annual bonuses. Tahoe Chamber offers a comprehensive insurance and benefits package, including medical, dental, life, and long-term disability insurance, and generous Paid Time Off (PTO), among other benefits.

Desired Skills and Experience

• 1-3 years relevant work experience in customer success, account management or sales
• Possess knowledge and skills in using CRMs
• Must have strong emotional intelligence and strong collaboration and negotiation skills
• Must have excellent communication skills and demonstrated ability to handle multiple projects
• Ability to be creative and change and adapt plans as needed
• Must be able to work flexible hours and have reliable transportation

Job Types: Full-time, Part-time

Pay: From $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance

Supplemental Pay:

• Commission pay

Ability to commute/relocate:

• Stateline, NV 89449: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• sales or customer service: 1 year (Preferred)