News, notes and features from the Tahoe Chamber

GO Local Tahoe E-Gift Card Vendor FAQs

  Tahoe Chamber  |   January 14, 2021   |   Chamber NewsPress Releases

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Community eGift Card FAQs

Q:  Is there a deadline to participate?

A:  We are planning a launch the bonus card campaign next week to introduce the community to our new GO Local Tahoe eGift Card. Sign up before then so that you are a part of the launch program and get this incremental business. 

Q: How to I sign up?

A: Sign up here and recieve an Activation Card, which is a 10 cent prepaid Mastercard. Running the Activation Card is your authorization to opt-in to the program which means you agree to the Yiftee Merchant Agreement here: https://bit.ly/2Bqrbxm

Q:  What if I can’t process the Activation Card, which is a $0.10 credit card transaction?

A:  No problem. Process the Activation Card for your minimum amount. It will be declined but Yiftee will get the information they need to add you to the program. 

Q:  What if I can’t key in a Mastercard?

A:  This is very unusual. We can introduce you to a processor who will allow you to do this. 

Q:  What if the purchase is for more than the Community eGift Card value?

A:  Run the GO Local Tahoe eGift Card for the remaining balance on the card, and ask the customer for a different form of payment to cover the rest of the transaction. 

Q:  What do I do if the eGift Card is ‘declined’?

A:  The transaction is declined if you try to redeem more than the value of the card, or if any of the redemption information is mis-typed.  Start the transaction over with the correct value and info. 

Q:  Is tipping allowed on the GO Local Tahoe eGift Card?

A:  No, unless you pre-authorize the amount with the tip included, since this is a prepaid card.

Q:  Does the eGift Card function as a ‘pre-paid’ credit card regarding automatic tipping hold-backs?

A:  No. It can be redeemed for the full value. But there is no tipping allowed on the GO Local Tahoe Card.

Q:  Since the eGift Card is like a Mastercard, can it be redeemed anywhere?

A:  No.  They can only be redeemed at participating locations who have run their Activation Card.

Q:  Is there a fee to purchase the eGift Card?

A:  The gift sender pays $1.00 plus 5% of the gift value. The gift recipient gets 100% of the gift value.  The store is paid the full value of the card, less their normal card-not-present (CNP) Mastercard fee.

Q:  Can the eGift Card be used more than once?

A:  Yes. They are multi-use and the current balance and expiration date are always reflected on the digital voucher.  Recipients receive monthly reminders to redeem. You can check balance on Yiftee.com or https://c.yiftee.com/check-gift-balance.

Q:  Can I apply a refund to the eGift Card?

A:  Yes. Refunds can be applied to a valid (unexpired) card just as you would to a credit card.

Q:  Can I cancel my participation?

A:  Yes. Anytime, by notifying your organizer. You will be removed from the marketing materials online and can no longer process the cards.

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